Showing posts with label red ribbon days. Show all posts
Showing posts with label red ribbon days. Show all posts

Wednesday, February 24, 2010

Christmas Dinner @ Carcosa Seri Negara

It is way past Christmas - and I apologise for the long delay in posting this entry. It was in fact an entry that I've been meaning to write and share with you all, but kept forgetting about it until the good news came just couple weeks ago. For those who follow closely on our RedRibbon Days' blogs, you would be aware of the reopening of our favourite Carcosa Seri Negara hotel.

It was Friday, 24th Dec 2009. Our dinner started at approximately 7.00pm and we turned up gleefully excited and famished. Carcosa Seri Negara stood majestically handsome amidst the lush greenery surrounding it. It was supposed to be the last two night before it was closed down indefinitely for a major renovation. We were greeted and welcomed by the hotel manager, Ms. Caroline. Within minutes, we were ushered to our reserved table and we quietly and politely assume our seats. The restaurant was already packed by now - everyone seems merry and happily chatting away. The place was filled with merriment and laughter.

I suddenly realised that I am way under-dressed for the occasion (I couldn't be bothered to change into something "christmas-ty" as I had to rush there straight from work). I could only pretend to be immaculately dressed and hope someone will come in inadequately attired like me. Who was I kidding? The next group of people that walk in was dressed to the nines. They were all glowing from head to toe - with glittering dresses, accessories and gorgeous looking high-heels. My feet responded fast to that, and immediately, I pulled my dull looking black working heels underneath the table, hoping no one would spot the worn out shoes.

Drinks were served and I immediately gulped down half a glass of white wine - in hoping, it would numb my conscious state of mind. What was I thinking ? It was a french dining experience - and of course,everyone would be dressed up for it! D'oh!

Amuse bouche was served quickly - I peeked into the menu and it read "Fine de claire oyster, shallot of vinaigrette ad pumpernickel clive. (I may misspelt something here - as I have scribbled it down on a piece of used paper in a hurry).



I am always a big fan of oyster, so without much delay, I quickly slurp down the oyster on my plate. Yummy! (could be better if I have a glass of champagne!). The oyster was very fresh, and so smooth that without much chewing, I just had to swallow it.
Fine de claire oyster, shallot of vinaigrette ad pumpernickel clive


I would wish for more oyster, but it was a pre-set 5 course dinner, which means, it would make me seem like a glutton to order another serving of oyster. Our plates were quickly taken away, and within the next few minutes or so, our next course was served.


Foie gras terrine with glazed figs, brioche


The verdict ? I love my foie gras - and though this may not be the best foie gras I have ever eaten, it was actually not that bad. I'm very particular about foie gras and more often than not, they turned out to be too gamey for my liking. This was actually not too bad, especially when it is being accompanied by figs. The latter happen to be one of my favourite fruits - so anything that could go with it, wouldn't be that bad. I did not finish the foie gras. I would normally have more than what was served - but that night I've decided against it.

By now, I no longer care about what I was wearing and beginning to enjoy the night. It was getting merry, pianist was playing Christmas songs and yes, I had about two glass of wine and by now, I'm jolly and care less about what other people think, or what I really think. The wine served was a Sauvignon Blanc - something very light and a good match to what we were eating (considering we were eating everything sea-food-ish up to this point). Or perhaps it wasn't a fantastic wine, but I had to numb my senses at the start of the night - so even mediocre wine will be consumed without much hesitation.


Cream of Jerusalem artichoke with turnip and mussels


Ah ! Artichoke - another one of my favourite. Cook it the right way, it is absolutely divine. When the dish was brought to me, I was hoping that it will not disappoint me. I picked up my spoon and took a sip of the creamy broth. I can hear yummm and mmmm from the others, and indeed, I had to join in and mutter the soft yumm and mmm. The broth texture was smooth, and wasn't creamy ( I have no tolerance for creamy, buttery liquid). This was perfect, and the mussels made the broth sweet and the combination of artichoke and mussels was just mind-blowing. I wish I could slurp my plate, but it would seem rather inappropriate to do so in such fine restaurant. Well, I did not even spare a drop. We took the bread and salvage each drop. The plate was as good as unused.


Butter poached lobster, la ratte potato and white chocolate


What can I say ? This dish was even better than the previous ones! The lobster was fresh, and the potatoes and white chocolate was a good match. I had to admit, I was getting very full - and we are not even on our main course yet!


Turkey fillet baked in ginger bread - dark cherry & winter vegetables.


I had to admit - I can't say much for this dish as I was too full from all the other courses. I took a bite of the turkey though and it was indeed very tasty. Certainly something that I would devour if not for my already near-exploding stomach. Perfectly wrapped in the ginger bread, this dish looks absolutely pretty. The others devoured everything - and I only had space left for more wine.

Dessert was next and this time round, I managed to scoff down a few spoonfuls down my throat.



I was full and tipsy by now that I have completely forgotten to write down the name of this dessert. But I remembered clearly how indulging and divine it was when I ate the meringue and chocolate cake. I did not try the fruit cake (which was served with rum, if I'm not mistaken) but the others complimented it well.

After a satisfying meal (by now we are all very happy and full), we bid our farewell to Carcosa for the last time and I could almost remember ranting to the others about my unhappiness and discontentment on why such a beautiful building had to go through the whole renovation/ redevelopment crap. Blame it on the alcohol or the gastronomic meal that I just had - I thought to myself then, what a pity it would be to close it down and the Malaysia government should start preserving colonial buildings with historical value and this is definitely one of it.

Verdict : 7.5 stars out of 10

Now that Carcosa Seri Negara is back in business, I would have no qualms about getting this experience as a gift for Christmas this year!

Thursday, November 12, 2009

The Reviews

Every end of the year, I take a day off to evaluate RedRibbon Days - I read back reviews, feedback from our customers and of course, the overall performance of the business. RedRibbon Days is almost two (come July 2010) and like a mother to a new born baby, I watched RedRibbon Days grow by the day. I love reading reviews and feedback from customers. I like it when my customers tell me how happy and how much fun they had with their RedRibbon Day experience. But I like it better when they give me suggestions on how to improve their experience and the negative side of their experience, if any.

So here I was going through the stack of reviews when just for fun, I segregated out each reviews and assigned them to each partners. What caught my eye was this stack of reviews which I successfully singled it out to one particular partner. The reviews towards this particular experience was always a one-liner sentence and miraculously - they always well, convey the same meaning to me.

"We had fun. It was great."

That's it ?? There should be more to it. Tell me more about how it went - what happened, did you scream your lungs out, did you yell, did you turn green and purple? See, when I come across reviews like that I'm extremely tempted to contact the customers to dwell deeper. How was it REALLY like for you? Was it really fun? See, for me, I will only give that kind of one sentence review if I reckon that the experience was just so-so and nothing really spectacular about it. So here are a whole stack of my customers who gave that kind of reviews.

So I picked up the phone and call our business partner.

Here's the conversation:-

S: Hi, is this X ? I'm Sherin from RedRibbon Days. How are you ?

X: yes. speaking. Ya?

S: (pause and clear throats) Oh, I'm just calling to say hi, and see how are things going on your end and also to follow up on the last few customers.

X : ya.

S: How did it all went? Did the experience went well?

X: YA. Everthing OK.

S: (that's it?) Hmm..everything OK. Great! Well, if there's anything we could do on our end to improve the experience, do let me know.

X: OK. Don't worry. We take good of your customers.

S: Thanks X, let's catch up soon for a drink or two when I'm in town.

X: ok .. no problem. U buy me lunch ah...

conversation continues ....

I'm wondering why is it so hard to get people to rave about their experience ? I love it when my customers tell me about their experience regardless of positive or negative. Personally, I love giving my feedback to service I received whether they are positive or negative. If they don't tell me the truth, there's no way I can find out about it unless of course we send our 'mystery tester' to seek the truth. In this particular case, we do not have a choice but to do so. If the review comes back negative, we may have to let it go.

What are you thoughts on a review that is a flat one liner sentence?

Tuesday, November 10, 2009

The Christmas List

Since young, I've enjoyed the pleasure of gifting and of course, receiving gifts. I simply love wrapping up gifts in lovely boxes and embellished them with a big red ribbon. Christmas is a time of gifting - a time to tell your family and friends how much we love them, thank them for everything and of course, wishing them well for the new year!

There is no exception to this as I grew older. And normally, by the time of this year, I would have a long list of christmas presents assigned for each of my family members and friends. This year, it has completely slipped my mind and struck me this morning when I was flipping through my diary! Well, yes, it is more than a month away - but I hate to do this chore at the eleventh hour. I simply hate going to the mall when its packed with people - everyone is pushing and literally rubbing shoulders to grab 'something'. Let's not forget too that traffic in KL is just horrendous during rush hour like this. Then I'll have problems like not being able to find the 'perfect gift', and most importantly - I have to recall if I have purchased this previously for that particular someone. Yes.. it does happen. Before the convenience of experiential gift - I'm always buying albums, photo frames, mugs, ties, wallets, diaries, perfumes and the list goes on and on. After 12 years of gifting - I'm simply clueless. When I pick up a diary, questions like this will run through my mind :


"What did I get for J last year? Did I get her a diary, or did I get a perfume? Or wait...perfume was last last year, and diary was well, the year before the last last year. See, this is what I meant when I mentioned above that I hate to leave this to the last minute. Doing so, will end me up with bad presents, bad wrapping and of course, where is the thought behind the whole reason of gifting?

This year, I have decided to give my family and friends a "gift of memory". It will be something that they will remember forever - be it something that they have always wanted to do or something that they will truly experienced once in their lifetime. See I'm very fortunate because since the birth of RedRibbon Days , most of my family and friends have always mentioned to me what they like to do, how nice if they get to experience it, and it would be the most perfect gift for them if someone gave them an experience! So, I took the liberty to pen down their thoughts and all I need to do now is simply flip through my diary - and I will be getting them their dream gift for Christmas!

So here's my final list:-

Dad - Age 66 : Never fly a plane before - Pilot for A Day
Mum - Age 55 : Loves massages but never had a full-day pampering experience
Sis - Age 33 : Stress with work lately and she did say something about flying free like a bird in the sky ! - Paramotor
Bro - Age 25 : Loves food and wine !
MN - Age 28 : We did a sky tour back in Queensland together - so this time round, we will be doing it in KL !
Nik - Age 28 : I overworked her whenever I travel - loves nature !
K1 : Age 8 : Loves food & movies
K2 : Age 6 : Favorite disney character - Princess
Nana : Age 68 - loves photos !
Staffs at RRD : theme party with lots of food & drinks!
20 x :Range vouchers

Delivery : Courier

Date to order : 18th Dec 2009
Date of delivery : 22nd Dec 2009


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