Since it is already 2011, and I've already begun a blog on 2011, I will not be blogging about our RedRibbon Days Xmas Annual Company dinner this time. For interesting reads on this, visit our other blogs at :-
http://redribbondays.blogspot.com
http://nikhida.blogspot.com
http://blackbunnyjournal.tumblr.com
Sunday, January 2, 2011
Saturday, January 1, 2011
Goodbye 2010, Hello 2011 !
In a blink of the eye, 2010 is over and we are bestowed with 2011. 2010 has been an absolutely fabulous year for me personally as well as for RedRibbon Days. I'm extremely grateful for all the things that was bestowed to me last year. Firstly, we moved to a bigger office space that has the capacity to fit in at least 20 new employees! We are definitely in a much better position compared to when we first started - and totally ready to face new challenges. Secondly, I was thrown into "pr" work where I have to socialise with prominent socialites and the get to know the "who is who". Certainly not my preferred cup of tea, but an eye opening experience for me. I got to meet some very superficial people - whom I was introduced to and subtlety snubbed. This however, did not affect me in anyways - if it did in anyways, it only made me stronger and thirsty and eager for success.
As I sat down ushering 2011 last night, I asked myself if I have any resolution(s) of 2011. Quite frankly, this year, I decided to make things easier for myself and the universe. I do not need any resolution(s) - because I believe resolution(s) should be made when it is necessary. For the past 20 years of my life, I never failed to have a list of resolution. Do I actually see and attend to it? I've not much recollection for the past - and frankly speaking, I don't think resolutions works.
So this year, no resolution(s) for me.
However, I strongly believes that the universe is my genie, and my wish is the Universe command.
As I sat down ushering 2011 last night, I asked myself if I have any resolution(s) of 2011. Quite frankly, this year, I decided to make things easier for myself and the universe. I do not need any resolution(s) - because I believe resolution(s) should be made when it is necessary. For the past 20 years of my life, I never failed to have a list of resolution. Do I actually see and attend to it? I've not much recollection for the past - and frankly speaking, I don't think resolutions works.
So this year, no resolution(s) for me.
However, I strongly believes that the universe is my genie, and my wish is the Universe command.
Thursday, December 16, 2010
a wardrobe full of clothes, yet...
I'm not sure if I'm the only one that always felt this way, but of late, I've been struggling to find a decent work attire to don on for work. Everytime I open my wardrobe door, I only see a wave of dull, boring old clothes (despite the fact that I had just recently added on another cabinet!). I can almost feel myself saying out loud (for the past 1 week), "What should I wear today?", "I got nothing to wear" and "I am sick of my clothes".
If I have a wardrobe filled with clothes, why do I then feel this way? Is this normal ? How long does one need to throw out old clothes and replenish it with new ones? In fact, I realised every time I buy something new, I will be wearing the new attire for a week or so, then to realise again that I do not have clothes to wear. So, my question is, what have I been wearing before I bought this new attire that I have been wearing for the past week? Somehow, I don't remember what I have been wearing before my current merchandise.
And is it okay for me to spring clean my wardrobe every season? And how much clothes does one need to have in order to not have that feeling of "what should I wear today" or "Argh, I have nothing to wear!"
So, what should I wear tomorrow?
If I have a wardrobe filled with clothes, why do I then feel this way? Is this normal ? How long does one need to throw out old clothes and replenish it with new ones? In fact, I realised every time I buy something new, I will be wearing the new attire for a week or so, then to realise again that I do not have clothes to wear. So, my question is, what have I been wearing before I bought this new attire that I have been wearing for the past week? Somehow, I don't remember what I have been wearing before my current merchandise.
And is it okay for me to spring clean my wardrobe every season? And how much clothes does one need to have in order to not have that feeling of "what should I wear today" or "Argh, I have nothing to wear!"
So, what should I wear tomorrow?
my 21st birthday
So it was my 21st birthday - again!! Okay, let's be truthful about this. It's not my 21st birthday, but hell, I do feel 21 still ! Anyways, age to me is just another number. So whether I'm 21, 35 or 50 - it doesn't matter. Bottom line, I truly feel good about where I am now. I am still very passionate about what I do at RedRibbon Days - and most importantly witnessing its growth by the day.
Anyways, on 26th November (my birthday actually falls on the 27th, but since 27th is a Saturday, we celebrated a day earlier) I arrived at work as usual - and had to admit here, I kinda knew that the girls will be doing something either on my table, my chair or my room. So, I went in and everyone shouted "Happy Birthday". I smiled, went into my room - and to my horror, they placed something obscene on my chair and table. Too obscene that I'm not even inclined to put up any picture of it here. Well, Nik seem to be enjoying it more than I do anyways! haha !!
It was work like usual - nothing special except that Nik and Ming Ne was acting kinda strange- disappearing every now and then. The day started off extremely well - first I received a Melinda Looi dress as one of my birthday gift and a very generous red packet. At that moment, I felt loved - truly blessed to be surrounded by people who cherished me and remembered my birthday.
It is tradition for us to have birthday lunch in the office - so when Nik came over and asked me for lunch, I eagerly skipped out wondering what they prepared for lunch. I was jumping with joy when I saw the spread of nasi padang ! Nik and Ming Ne had gone all the way (cant remember where they got it, though I remembered asking) for this feast. They got my favourite sambal belacan, fried fish, curry fish head, fried chicken, paru, petai and prawns - it was divine!! It was the most satisfying meal I had in a long time!
Nasi padang spread
Lunch was devoured rather quickly - and soon after a heavy meal, it was back to work like normal. Some time around 3pm, Nik came in again - this time to cut my birthday cake. I was not really hungry - but certainly ready for some sweet stuff after the heavy savoury lunch. I was shocked to see Atika and Az in our meeting room - as it didn't occur to me that they will be getting me an experience gift - to be experienced immediately!
I was thrilled to see boxes and boxes of shoes laying on the floor ! It was actually one of the many packages that I personally created and packaged up. This experience that I received was called "Serious Shoes Lover". When creating this package, I was thinking of the convenience of shopping without having the need to leave the comfort of your house/office. I like the idea of not needing to drive through jam and find parking (can be a bitch especially during peak hours). So when they gave me this gift, I was pleased. I felt so VIP.
The girls (well, we are pretty much an all ladies company) all got excited - all circling around me checking out the range of shoes and bag. The girls all ended up trying the shoes and bags. They were gleefully excited. It was a really cool experience (for me too, even though I was the one that came up with the package!) and I thoroughly enjoyed every minute of it. So without much difficulties, I picked up 3 pairs of very lovely 5" heels (one black, one beige and another in dark blue/silver) and a gold clutch.
Here's some pic I took on that day :-
The angels that brought the shoes and bags to me !
My Louboutin birthday cake & another courtesy of Fuji Xerox
All in all, it was a wonderful day - and once again, I'm truly blessed to be surrounded by lovely people who went all the way to make my day truly special and memorable.
Anyways, on 26th November (my birthday actually falls on the 27th, but since 27th is a Saturday, we celebrated a day earlier) I arrived at work as usual - and had to admit here, I kinda knew that the girls will be doing something either on my table, my chair or my room. So, I went in and everyone shouted "Happy Birthday". I smiled, went into my room - and to my horror, they placed something obscene on my chair and table. Too obscene that I'm not even inclined to put up any picture of it here. Well, Nik seem to be enjoying it more than I do anyways! haha !!
It was work like usual - nothing special except that Nik and Ming Ne was acting kinda strange- disappearing every now and then. The day started off extremely well - first I received a Melinda Looi dress as one of my birthday gift and a very generous red packet. At that moment, I felt loved - truly blessed to be surrounded by people who cherished me and remembered my birthday.
It is tradition for us to have birthday lunch in the office - so when Nik came over and asked me for lunch, I eagerly skipped out wondering what they prepared for lunch. I was jumping with joy when I saw the spread of nasi padang ! Nik and Ming Ne had gone all the way (cant remember where they got it, though I remembered asking) for this feast. They got my favourite sambal belacan, fried fish, curry fish head, fried chicken, paru, petai and prawns - it was divine!! It was the most satisfying meal I had in a long time!
Lunch was devoured rather quickly - and soon after a heavy meal, it was back to work like normal. Some time around 3pm, Nik came in again - this time to cut my birthday cake. I was not really hungry - but certainly ready for some sweet stuff after the heavy savoury lunch. I was shocked to see Atika and Az in our meeting room - as it didn't occur to me that they will be getting me an experience gift - to be experienced immediately!
I was thrilled to see boxes and boxes of shoes laying on the floor ! It was actually one of the many packages that I personally created and packaged up. This experience that I received was called "Serious Shoes Lover". When creating this package, I was thinking of the convenience of shopping without having the need to leave the comfort of your house/office. I like the idea of not needing to drive through jam and find parking (can be a bitch especially during peak hours). So when they gave me this gift, I was pleased. I felt so VIP.
The girls (well, we are pretty much an all ladies company) all got excited - all circling around me checking out the range of shoes and bag. The girls all ended up trying the shoes and bags. They were gleefully excited. It was a really cool experience (for me too, even though I was the one that came up with the package!) and I thoroughly enjoyed every minute of it. So without much difficulties, I picked up 3 pairs of very lovely 5" heels (one black, one beige and another in dark blue/silver) and a gold clutch.
Here's some pic I took on that day :-
All in all, it was a wonderful day - and once again, I'm truly blessed to be surrounded by lovely people who went all the way to make my day truly special and memorable.
Saturday, December 4, 2010
My Age and Passwords
You know you haven't been blogging in a while when you tried accessing the account and then you realised that you do not remember the password. Yup! It just happened to me - while trying to access my very own personal blogspot. Is it a sign of ageing or simply, there are too many accounts one need to sign up these days? In the world of the internet, almost everything requires you to sign up as a member, open an account and etc..I have an account with gmail, google, blogspot, digg, delicious, hotmail, yahoo, messenger, skype and the list goes on and on and on. While some site is totally fine with a short and simple password, some sites simply make it difficult and requires alpha-numerical passwords!
So about an hour ago, I was extremely pumped up and driven to blog about the year of 2010 - when I tried accessing my very own account and I realised I have completely forgotten my password. And it wasn't that long ago, that I celebrated my 3x birthday. So I had to do the normal process of "forgotten password" - reset the password. When I'm finally log in, I have totally lost the urge to write. My mind is now totally focused on am I getting older - hence the slight memory lost or quite simply, there are too many passwords one has to remember that I'm confusing one password with another?
So about an hour ago, I was extremely pumped up and driven to blog about the year of 2010 - when I tried accessing my very own account and I realised I have completely forgotten my password. And it wasn't that long ago, that I celebrated my 3x birthday. So I had to do the normal process of "forgotten password" - reset the password. When I'm finally log in, I have totally lost the urge to write. My mind is now totally focused on am I getting older - hence the slight memory lost or quite simply, there are too many passwords one has to remember that I'm confusing one password with another?
Saturday, October 23, 2010
when customer can't see themselves in our shoes...
Last week was indeed a very rough week for everyone in RedRibbon Days. At RedRibbon Days, we take pride in what we do, and each and every experience is of penultimate importance to us. Hence, when a customer come to us and passed crude remarks about our service and how we should be doing it, it was really upsetting. Especially so when the customer kept expecting us to compensate them despite the fact that it is totally not our fault and beyond our control.
In this very instance, one of our flight and flying experience was grounded for this week. And unfortunately, one of our customer had purchased this experience in conjunction with her dad's 60th birthday. I can totally comprehend the excitement and how eager they (the buyer and the recipient) must be. So on the very morning of the experience day, we received a phone call from the buyer, ranting to us about the cancelled flight. We then contacted our provider and asked them for a full explanation in regards to the cancelled flight. We then conveyed the reason to the client (the buyer and the dad) and even our provider called her to explain the situation. What happened next was unimaginable!
Instead of being totally understanding about the whole situation, this customer wrote us a threatening email saying that she will expose about how bad we are in doing what we do to her family/friends and even the media! My response upon reading the email ? I was appalled. It was made clearly that the flight was cancelled due to some last minute regulation that was imposed by DCA and even the Captain who was accompanying the customer (the buyer and the dad) tried to explain it to the customer, but it fell on deaf ears. In her email, she even asked me to close down my business ! What audacity ! And she even asked me to put herself in her shoe!
Quite frankly speaking, I was very apologetic and upset about the whole thing, especially when I found out that it was a gift bought in lieu with a 60th birthday and it was something the dad has always wanted to do. Yes, and I can totally comprehend how disheartening it is when the customer has to walk away without experiencing "the experience". It is after all what we had promised to deliver : an amazing and unforgettable experience for everyone; convenience of buying for the buyer and for the recipient, the opportunity to do a once in a lifetime experience.
I wonder if this customer can actually put herself in our position and try to understand the whole situation. We do try very hard to convey information as accurate as we can to all customers prior to their experience day, but when it comes to experiences that could be affected by weather, technical issues, airport security - these are simply beyond our control and we are not in the position to be liable for the inconveniences caused. So to come back to us and holler rude remarks and to ask for full refund(including delivery and packaging cost!) this is totally unacceptable for us.
I do try very hard to make our customers happy ; making sure their experience (from the minute the establish contact with us, to after the experience) is as pleasant as possible. For issues which is our fault, I have no qualms on bowing down, apologise and offer a compensation. However, for issues which are totally beyond our control, it is then not our obligation to please and compensate.
In this very instance, one of our flight and flying experience was grounded for this week. And unfortunately, one of our customer had purchased this experience in conjunction with her dad's 60th birthday. I can totally comprehend the excitement and how eager they (the buyer and the recipient) must be. So on the very morning of the experience day, we received a phone call from the buyer, ranting to us about the cancelled flight. We then contacted our provider and asked them for a full explanation in regards to the cancelled flight. We then conveyed the reason to the client (the buyer and the dad) and even our provider called her to explain the situation. What happened next was unimaginable!
Instead of being totally understanding about the whole situation, this customer wrote us a threatening email saying that she will expose about how bad we are in doing what we do to her family/friends and even the media! My response upon reading the email ? I was appalled. It was made clearly that the flight was cancelled due to some last minute regulation that was imposed by DCA and even the Captain who was accompanying the customer (the buyer and the dad) tried to explain it to the customer, but it fell on deaf ears. In her email, she even asked me to close down my business ! What audacity ! And she even asked me to put herself in her shoe!
Quite frankly speaking, I was very apologetic and upset about the whole thing, especially when I found out that it was a gift bought in lieu with a 60th birthday and it was something the dad has always wanted to do. Yes, and I can totally comprehend how disheartening it is when the customer has to walk away without experiencing "the experience". It is after all what we had promised to deliver : an amazing and unforgettable experience for everyone; convenience of buying for the buyer and for the recipient, the opportunity to do a once in a lifetime experience.
I wonder if this customer can actually put herself in our position and try to understand the whole situation. We do try very hard to convey information as accurate as we can to all customers prior to their experience day, but when it comes to experiences that could be affected by weather, technical issues, airport security - these are simply beyond our control and we are not in the position to be liable for the inconveniences caused. So to come back to us and holler rude remarks and to ask for full refund(including delivery and packaging cost!) this is totally unacceptable for us.
I do try very hard to make our customers happy ; making sure their experience (from the minute the establish contact with us, to after the experience) is as pleasant as possible. For issues which is our fault, I have no qualms on bowing down, apologise and offer a compensation. However, for issues which are totally beyond our control, it is then not our obligation to please and compensate.
Thursday, October 21, 2010
a "wonton" post
For those who loves "wonton" you will know how much ingredients it goes into making just one wonton ... so for this post, I've called it a "wonton" post because, I've decided to lump everything that happened (since i last blog) into one posting :)
CSR : Corporate Social Responsibility (RRD Initiative) - 4th September 2010
It has been almost a month since my last posting, and so much has happened that quite simply, time flies. Right after our Merdeka Day event (the Bungy Jump challange), we had another event the following week for 4 orphans from SUNBEAM and RACTAR in lieu with our CSR (Corporate Social Responsibility) initiative. To kick start this initiative, we contacted 2 orphanage and held a simple competition to the orphans, and 4 lucky orphans were chosen to experience our RedRibbon Days KL City Sky Tour. Having met this kids personally, literally changed my opinion about life - and to what extend do we measure from one another. Being compared to these kids, I'm way luckier and fortunate. These kids has never been up close and personal near a plane what more being on one.
Here are some pics taken on the day :-
Open for Business - RedRibbon Days with Freda Liu (BFM 89.9) - 21st September 2010
When Katja from BFM contacted RedRibbon Days in regards to an interview slot on BFM - Open for Business, I was thrilled. Firstly, I have always been an ardent listener of the radio station, and yes, I've always tuned in to Freda. I was nervous, unsure of what is going to be asked on air - and certainly the thought of my voice live on the radio kinda freaks me out ! Anyways, the day came and I marched up to the radio station. I was brought to Freda - and her comforting voice and genuine smile put me at ease and eventually calms me down. The butterflies were still fluttering in the stomach but it was manageable.
I chat with Freda for couple minutes before we went on air - and in that few minutes, I felt like she's a friend from the past. An old school mate or someone I have met before. Even Freda herself mentioned that I looked awfully familiar - but she can't remember where we could have met. The interview went well, and the 10 minutes was over in a breeze. I flipped a little, fumbled for some words, but all in all, it was a good experience.
Here's the link to the interview:-
And here's two pic I took with Freda in her studio :-
IDEA Forum @ Sunway University - 23rd September 2010
Next up, I was invited to be one of the speaker for a forum held in Sunway University in lieu with 1Malaysia - Entrepreneur Week. It was my very first time as a speaker - especially one that geared towards being an entrepreneur and tips of how to be one! It was a nerve-wrecking moment for me, of course. I had no time to prepare for anything, so the day before the event, I kinda quickly put everything in a word document and PRINT. I thought it should be fine now that I have a hard copy on my hands. But I was wrong !! I was shocked to find out that the other three speakers were so well prepared that they do not even need a piece of paper on hand. And one of them even said, well, thats what entrepreneurs are all about - you just wing it ! Gulp! So I am NOT an entrepreneur now that I have a piece of paper on my hand? Geez..I'm just trying to be prepared and I need to make sure I'm sharing substantial stuff with everyone present and not just utter rubbish!
Well, as usual, since I'm not that much of a speaker nor am I born to be one, I endeavour to share as much as I can on my entrepreneur journey. I shared everything that I know with everyone present that day. And at the end of it, though my speech was not as entertaining as the other speakers (mine surely did not attract much laughter), I sure hope I did impart some valuable lessons to the students. I may not inspire all, but I hope at least 1 or 2.
All in all, it was a good experience. I met few interesting people that day, learnt few new tips from the other speakers and definitely honed my public speaking skills!
Here's a picture of me with the other speakers:-
And a plaque (pic below) that was given to me towards the end of the forum as a token of appreciation. Hmm....perhaps, they should start giving out experience vouchers instead of a plaque?
CSR : Corporate Social Responsibility (RRD Initiative) - 4th September 2010
It has been almost a month since my last posting, and so much has happened that quite simply, time flies. Right after our Merdeka Day event (the Bungy Jump challange), we had another event the following week for 4 orphans from SUNBEAM and RACTAR in lieu with our CSR (Corporate Social Responsibility) initiative. To kick start this initiative, we contacted 2 orphanage and held a simple competition to the orphans, and 4 lucky orphans were chosen to experience our RedRibbon Days KL City Sky Tour. Having met this kids personally, literally changed my opinion about life - and to what extend do we measure from one another. Being compared to these kids, I'm way luckier and fortunate. These kids has never been up close and personal near a plane what more being on one.
Here are some pics taken on the day :-
Open for Business - RedRibbon Days with Freda Liu (BFM 89.9) - 21st September 2010
When Katja from BFM contacted RedRibbon Days in regards to an interview slot on BFM - Open for Business, I was thrilled. Firstly, I have always been an ardent listener of the radio station, and yes, I've always tuned in to Freda. I was nervous, unsure of what is going to be asked on air - and certainly the thought of my voice live on the radio kinda freaks me out ! Anyways, the day came and I marched up to the radio station. I was brought to Freda - and her comforting voice and genuine smile put me at ease and eventually calms me down. The butterflies were still fluttering in the stomach but it was manageable.
I chat with Freda for couple minutes before we went on air - and in that few minutes, I felt like she's a friend from the past. An old school mate or someone I have met before. Even Freda herself mentioned that I looked awfully familiar - but she can't remember where we could have met. The interview went well, and the 10 minutes was over in a breeze. I flipped a little, fumbled for some words, but all in all, it was a good experience.
Here's the link to the interview:-
And here's two pic I took with Freda in her studio :-
IDEA Forum @ Sunway University - 23rd September 2010
Next up, I was invited to be one of the speaker for a forum held in Sunway University in lieu with 1Malaysia - Entrepreneur Week. It was my very first time as a speaker - especially one that geared towards being an entrepreneur and tips of how to be one! It was a nerve-wrecking moment for me, of course. I had no time to prepare for anything, so the day before the event, I kinda quickly put everything in a word document and PRINT. I thought it should be fine now that I have a hard copy on my hands. But I was wrong !! I was shocked to find out that the other three speakers were so well prepared that they do not even need a piece of paper on hand. And one of them even said, well, thats what entrepreneurs are all about - you just wing it ! Gulp! So I am NOT an entrepreneur now that I have a piece of paper on my hand? Geez..I'm just trying to be prepared and I need to make sure I'm sharing substantial stuff with everyone present and not just utter rubbish!
Well, as usual, since I'm not that much of a speaker nor am I born to be one, I endeavour to share as much as I can on my entrepreneur journey. I shared everything that I know with everyone present that day. And at the end of it, though my speech was not as entertaining as the other speakers (mine surely did not attract much laughter), I sure hope I did impart some valuable lessons to the students. I may not inspire all, but I hope at least 1 or 2.
All in all, it was a good experience. I met few interesting people that day, learnt few new tips from the other speakers and definitely honed my public speaking skills!
Here's a picture of me with the other speakers:-
And a plaque (pic below) that was given to me towards the end of the forum as a token of appreciation. Hmm....perhaps, they should start giving out experience vouchers instead of a plaque?
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